Streamate

A very detailed full review

I've been a model on this website for almost 2 years. I'm kindly asking that those interested in this platform read my review in full as it is detailed and I took the time to do this. I have read all reviews. I've read reviews from other webcam review sites similar to this one. I have taken into account everything everyone has said. Just because my experience with this platform has been fairly positive, it does not mean others feel the same to which I respect.
When reading through negative reviews, I look at things in a very analytical way. Some of these issues are not valid and they're absurd. Some are indeed valid but could use a bit more support behind them. Some of the issues are just very simple mistakes and if one had been proactive, could have been avoided. I say this with sincerity and respect.
All I can do is go from my direct experience.

Staff Support:
Excellent support staff.
User Support:
When users say they're having difficulty with support staff, seeing as my partner and I also have user accounts, we find this confusing. Our research of this website has been in detail. We've never had issues when it comes to reporting things. We have not had to report much. We've only reported things to see the response time so that it may be used in statistical data. We have always been answered timely and have no complaints in this department.

Model Support:
When a model claims they're not getting enough from support staff, I have to ask myself why. I don't understand as to why this would be happening unless there is an underlying issue that's not being discussed. As a model, I have never had this problem. Compared to other websites, this website is absolutely 10 star. Other websites have support staff that is disgustingly horrendous. I am not a featured model. I'm far from beautiful. I am not a well-known model. I am not a glamorous model. I get no special treatment. None. It's not like I have not had my fair share of concerns. I've had many but I have always spoken to support staff in an educated, respectful manner.
Every concern I've ever had has been answered within 24-48 hours by excellent support staff. If I directly email Liz, I normally get a response almost immediately if she has the time to do so. This individual works with a magnitude of models. The fact that she is able to do as much as she does, it should not be questioned in regard to support staff abilities. It is absolutely absurd, unreasonable and impossible to expect one person to answer model complaints and issues immediately. There are thousands of us sending in reports and requests daily. The amount that woman takes on is remarkable. And she does a darn good job. Give her a break.
Does this go the same for all support staff? Absolutely not. Have we had any other issues regarding any other support staff member? No, the answer is no when it comes to my model account, my partner account and the answer is no when it comes to our user accounts. We've never had any issues but we've also never been irrational, aggressive nor rude.

Trolling/Harassment:
I've had roughly 2-3 troubles with users in total, since the beginning, that trolled the platform and acted questionable. I've had problems with both users and models on other platforms and I communicated this before starting stream mate. They were understanding and they listened to my concerns. I have never been reported on the platform to my knowledge. I have nothing against my account. If my dog happens to run by I am proactive and I tell the company immediately. If I'm in the middle of a show and the show ends or a technical mistake is made and the entire website can see my bare ass, I let the website know immediately. On top of this, my regulars are incredible. They tell me if something's happening that is wrong or that can get me in trouble. I do not engage with negative users like I used to... I am well known for getting into vicious verbalizing with users but when it comes to this platform, it is not tolerated and it is not acceptable. The models on this platform are held to a high regard. This is not a free website. This is a paid for platform and a premium website. We must act as such, otherwise, don't join the platform. Do not represent this platform as a model nor as a user and represent it in a negative manner. That affects all of us that are trying to simply do our jobs, keep our heads down, make our money and be on our way without difficulty.
Do not engage with negative users. Immediately take a picture or screenshot, make certain that you know the name of the person, ban them from the room and report them immediately. More than likely, these behaviors are from someone who already knows who I am and simply comes to the website to start trouble. In regard to webcam, if we take the time to be patient and absorb what is being said in our rooms, it should be fairly evident and visible if the person who's causing the troubles knows us. We should be able to tell almost immediately. Most of the time, we're not dealing with the sharpest tools in the shed. If you live in fear of someone saying something inappropriate in your room and being penalized for it, the simple answer is to record all of your shows. Many of us do not have the technology to do this however, streammate allows this option. Hit the red button. Just hit that red record button the entire time and your show is saved to the website. On top of this, the platform has access and records all of our shows. If you give them a timestamp with a date and the name of a user, they can pull up exactly what happened and do the research for themselves. If the website tells you they cannot do this it is a blatant lie and it should be addressed accordingly. If you record everything that's happening including chat logs, you can use this as evidentiary proof if you're ever questioned. As models, we have absolutely no control over what people say in our rooms. However, when it comes to inappropriate behavior or the simple mistakes of breaking rules, it is our job as employees of this platform to educate our client base. If we take the time to educate new users what happens? Those users, if they're not complete assholes(or doing it on purpose or very uneducated), do not make the same mistake again, they respect us for educating them, they become long-term clients and very financially positive prospects for the website and us as models. There's nothing negative that can come from educating someone in an appropriate manner. Therefore, when it comes to abuse, harassment and negative behaviors, more than likely it is not trolling. Not on this platform. More than likely, it is happening because of someone you already know or an unhappy customer. There is very little trolling on this platform and most will agree. If you have consistent trolling on your page then you need to look a bit deeper because more than likely, it's either someone who knows you or somebody you pissed off. That's not my opinion, that is fact and it is based on statistical evidence and case study.
This then leads us into unhappy customers.

Unhappy Customers:
There should not be unhappy customers, but there always will be. For the most part, it is the fault of the user if you are an unhappy customer and it's because you simply didn't do your homework, read your agreement nor were you ardent. If you take a model, without communicating with them regarding what you expect, into a private session, the model is not a mind reader and has no idea what you want. Therefore, they must get every tool necessary and prepare. This forces us to scramble and can take our head out of the goal at hand which is to make you happy as a customer. This wastes your time and your money. This is common sense. If you take a model into a session that does not do what you want, leaving them a negative review is absurd. That model has no idea what you want. If you did not communicate what you want and if it is not in their profile or their show topic as to what they do and do not allow, they are not expected to read your mind.
At the same time, a user should be aware, within 30 seconds of entering a session, you will be billed. That is ample time (as a user) for you to tell a model what it is that you want and to make a decision whether to stay or leave. If you read your agreement appropriately and in full, then you should know, within 30 seconds, as long as you leave the room, you will not be billed. It's also means a model has 30 seconds to prepare before you are billed.
I have been extraordinarily proactive in these situations. If I am asked for a private or exclusive session with a user I first ask them what they would like. All users have the ability to communicate with me privately and in invisible mode. No one can see what you're writing. Only I can. Therefore, there is no need to be concerned in regard to the communication you're having with the model that you like. Lack of communication is where the problem lies. If you're not communicating with someone then there is no way that we can read your mind. I then tell them to please not take me into any session until I am prepared so as to not waste their time nor money. I am sincere with this statement. I am not here to waste time nor money because that does not build a solid reputation nor does it build a solid following, nor does it build regular clientele. This is business 101.

Problem Clients/Inappropriate Behavior:
It is my job as a performer, seeing as I represent a major platform, to not only educate users in my room that sometimes make mistakes, but to also ensure the happiness of my customers. I am not here to take money from someone unless I am doing my job. I have a job to do. And I firmly believe it is my job as a performer to explain to my users like look, before you take me in private or exclusive, let me prepare so that your time and money is not wasted. Yes, I am aware that most models do not do this. That is not my problem. That is your problem. If you are conversing and communicating with models that do not appropriately communicate back to you, no matter how much you enjoy the company of that model, you may want to consider finding a different person to hang out with. Just an opinion and as most opinions, my opinion does not matter. I am not here to judge anyone on there choices but rather create a useful review that can help others. There are good models and there are bad models. There are models that work with studios. There are models that are independent. There are models that are here to milk you for everything you're worth, attempt to lead you outside the website, something that is not allowed, and they can blackmail you. If you allow this to happen that's on you. If a model or the studio surrounding that model is smart enough to get you into that situation, then you need to question your practices and procedures. You need to be careful out there. Never give your first name to anyone. Never give your bank account to anyone. Never give your location to anyone. Models and users alike should be following this. Again, this is common sense.
If someone blatantly disregards rules as a user and is inappropriate in your room, that is not your fault as a model. Instead of engaging in back and forth argument, simply remove them and report them. Get them out of your room. Anyone who advertises for another platform should be removed. Anyone who disrespects you repeatedly after communication should be removed. Anyone that breaks your rules should be removed. I'm very strict with dirty talk. All dirty talk goes with tip notes or comes from avid users. If I don't know you do not dare come into my room, start talking to me in invisible mode saying rude things and think I'm going to be okay with that because I'll kick your ass right out. These are all very simple answers to simple questions. Regardless of how you handle these situations, it can still affect your show as a model, it can still affect your attitude, your mood and how you perform for the next segment of your show. That's very unfortunate and nothing can be done. The only thing you can do is push forward in the most positive manner possible and try to do your best job or, you always have the option of ending your show. I will never allow a user that is disruptive to end my show. I have not done this in 5 years and nor will I ever allow it to happen. When I say that I have been through the most hellish of situations, that is an understatement and I have still never allowed torment, harassment and stalking to end one of my shows throughout the many years I have done webcam. I have taught myself how to handle abusive users and got my fair share from freemium websites before I started on stream mate. I knew what I was in for, I did the work, I did the research and I was prepared. As models, it is our job to do the same or something along those lines. As models, as decent human beings, it should also be our job to educate brand new models on these things which is one of the reasons I'm writing this review. If you need help, as a model, then say something. Reach out. Talk to fellow models. If they don't want to talk to you, are rude or not helpful then look somewhere else. There are very good people out there that genuinely want to help others and enjoy watching success. At least in my opinion, there's many users that I cannot make happy because I do not do their specific fetishes. I would love nothing more than to give these wonderful guys over to another model and I do so happily on a consistent basis. At the same time, nobody on these platforms is your friend unless you've already known them for years. Even then, I would still be very careful. This is an extraordinarily competitive industry. People can flip on you at the snap of a finger. Being friendly with another model is near impossible. Relationships that you've already established are your best bet but even then, keep your head up and always look for red flags.
You have many options. This is your show. You are in control. You can do whatever you want as long as you follow terms of service.

Costs:
Yes this website is expensive. This website is not only expensive for users, but it is expensive for the models. If you do not like the cost of this website as a user then don't participate in it. If you do not like what is being taken from you as a model in regard to revenue share, then do not participate in the website.

Studio Models Looking for Independence:
If you are part of a studio and you barely get any percentage at all, that's on you as a model. Remove yourself from the studio and become independent. You can do this on your own. You are worth it, you can do it and you have massive amounts of support if you simply look for it.

Model/New Model Support:
People want to help you. Coaches exist but can often be very expensive. Some of us do absolutely still exist that want to help others for no reason at all other than to just spread kindness and help those in need. In regard to model community, you're not going to find anyone that is better at this than those with children. Models with children, especially those that are single moms or those with special needs kids, they are very likely to help you out. Again this is not an opinion but has been discovered through statistical case study evidence and survey. It is a fact. If anyone dares to tell you any differently, you should leave them in your past and move forward in a positive manner. There's no use in complaining about it. When you signed up, you knew the expenses, both models and users alike therefore, if you don't like it then don't sign up for it. Problem solved.

Model Revenue Share:
Models only receive a 35% revenue share. That means for every dollar spent, we get 35 cents. It is one of the lowest ratios in the industry but because of what this platform offers, it is simply accepted. I do not have enough knowledge nor education on this exact subject matter to go into detail. What I have sacrificed in regard to clientele, paying users and minimal harassment I feel is acceptable for what is taken from my revenue share. I'll agree, even a 5% increase would be very beneficial but unless we all work together as models and fight for this, it will never happen. You can continue complaining about it, getting nasty with support, ranting and raving but nothing will be done unless a class action is created.

Types of Users:
This is not a freemium website. This is a premium website therefore, models are given paying users. In order to communicate with a model you must be a paying user and you must have a verified account. You will see so many different kinds of users/fans/followers/clients on this platform. Some pop in and out. Normally, those who pop in and out know exactly what they're looking for, you just happen not to be it. Do not take it personally. Some pop in, stay a little bit then leave. Some pop in, chat a bit and then leave. Some might tip the toy. Some may tip off the menu and some might end up being your longest running followers. It is our job, as models, to ensure that we are not only performing at 100%, but also communicate, create an engaging environment, show a bit of our personality as well as perform. We are entertainers. This is a job. You are expected to perform a job and if you do a lack luster performance then you're going to get lackluster reviews and you're not going to build the following. Again, this is common sense.

Room Traffic:
As someone who has been in this industry for quite some time I'm going to tell you right now, things are not the same. During the height of the global pandemic, we saw a massive influx in financial gain throughout the webcam community. No one can dispute this. The numbers are there. The factual statistics are there. If you think that you're going to be making what you made two years ago then you're wrong. Some do but those who do are absolutely mind-blowingly amazing at this and they know things that we just don't know. The only other explanation is, they are favored by the company and that's not something we can do anything about. It is what it is. Move on. If you are seeing many potential users in your room with only a few actively in the room, you may want to consider lowering your rates. I know that's hard to deal with and it stings even coming out of my mouth. It's just reality. It's worth a try and even though you may feel appalled at lowering your rates, myself included, sometimes it is unfortunately necessary for survival. As the pandemic era comes to somewhat of a close, the money that you once made is not going to be the same and you must adapt. Sometimes unfortunately, that might mean lowering your rates. Although extraordinarily difficult, again, it's just reality.

Utilizing Platform Options:
SM offers a fairly decent fan club tier option. For those not educated in the world of online computers, it's going to be hard to understand. You have many options regarding this. You can ask for outside support. You can use YouTube or Reddit tutorials that explain how to use upload options. If you're still having difficulty you can consult a technical support staff member whether it be from the company right here or an outside resource. Not all of these things are free but the benefits are insane. Streamate has the option to record constantly. As long as there's no music or anything copywritten in the background, you can record everything you do. And all of that can be used to transfer over to your fan club. Your fan club has five tier options. If you do not understand your fan club, it is your responsibility to learn. Again, this is not something that's going to be handed to you. Nothing is handed to us. It is our job as models to figure it out and if we can't figure it out it is our job to ask questions. If you do not say you're having problems, if you do not ask for help then you're never going to get any response. If you are silent, then nothing will happen. You must communicate. And if you're not getting any response by communicating then teach yourself. If this platform means that much to you, you will find the time and effort and diligence to teach yourself how to use something. If you just don't have that in you then you may want to consider changing platforms.

Room Traffic Extended:
If you're unhappy with the people in your room or the amount of regulars you have then I kindly ask you to look back at when you started the platform. StreamMate gives an excellent amount of time to build a following. We receive a one-month new tag and a major boost on the platform. If you do not use your new tag, which gives ample time, to build your following, to utilize the hours in each day that you have the new tag and to advertise for yourself on every level, then that's your problem. You can't blame the company for this. HOWEVER...life happens and This company absolutely should be more adaptable when it comes to performers and emergency situations, especially during a global pandemic. This can be considered a downfall and a con of the company. If something happens to pop up that is smack in the middle of a very successful few weeks (during your new tag) and for the remaining amount of time you have that new tag, you may not be available.. then your best bet is to again, be proactive. Communicate with the company. Explain your situation. If it's a bullshit situation they're not going to take it into account. If your kid is in the hospital and you can't be there, the company has more important things to worry about unfortunately. That sucks. Nobody understands this more than I do. It absolutely sucks. Unfortunately, that may not be a viable option to help you out and to extend your new tag or put it on hold. That's just reality and even though it sucks, there's very little we can do about it. This is the adult industry. This is a very money-driven greedy industry. If you didn't know that when you joined up then the fault lies with you. Even though it sucks, it's just reality guys...If you have COVID and you're in the hospital, they absolutely will take it into account and I have seen this for myself. Many websites allow us to take vacation time. If you have an absolute extreme situation that cannot be avoided, this website takes it seriously. If they have not taken it seriously in the past and something has been done that is, in your opinion wrongful, then you might want to look back at all of your time with the company, all of your communication and see if any of these difficulties were brought on by you. In no way shape or form am I blaming the model. The next sentence explains this. If the company is indeed at fault, unfortunately we have very little locations to file complaints. We do have a union and that union does fight for us. We do have the better Business bureau. There are many options we have as models to come together, to fight for what is right and what is wrong but if we simply dwell on it alone then nothing will ever get done. Words literally mean nothing. Action is what causes reaction. You must act and not complain and incessively argue. You must act. That can be very hard to do with limited resources. I understand. But it is possibly the only option if you feel lost and if you're someone who has lost an account for a reason that you may not be responsible for. Again, this is something that no one understands more than I do. There is no adult website on the planet that is completely agreeable and not questionable. All have questionable practices and all have made decisions against models and users that should be further looked into. There's no disagreement there. Then again, this is the adult industry. What do you expect? I'm not sure what all of you expect, but I knew, going into this industry, we're dealing with shady people, shady practices and sometimes shady companies. It comes with the territory. If you have not done your research and read the terms of service on a company that you are becoming employed with then that is absolutely the fault of the user or the model in question. If the company does something that is wrongful, then that is on the company and it should be not only be discussed but reported and exploited. Incessant complaining will not work. There is strength in numbers and there is a magnitude of discord channels, Reddit forums and Twitter spaces that work with models and users alike to find solutions to problems and help each other through difficult situations. No one's going to hand this to you. It is your job to do this for yourselves. I have had to do it for myself for years. Does it always results in positive response? Nope. But there is still the possibility that you may get some response which is better than nothing. Make it known that you're not going to give up and if you do not give up, you will be heard. If you are someone that has been fighting with any company for years upon years and still have not received appropriate response, then keep going, keep fighting and reach out to other resources for help. Many are in the same situation and would love nothing more than to stand by your side to fight against a company that has wrongfully terminated, wrongfully accused or unfairly treated a model or a user.

Model Appearance:
There are models, both men and women and everybody in the middle that participate on these platforms. For someone to state that a website has models that are not in shape is idiocracy at its finest. What an appalling statement to make. The purpose of these platforms is to provide a vast amount of choices. Whether a model be big, tall, short, small, dark, light, black, white... It does not matter. If you do not like what you see then stay the hell off the platform and stay out of the room. This is a very simple answer to a very silly conundrum. If you don't like what you see then leave. Go somewhere else. If you don't like how a model is treating you, then don't go to that model. If you don't like how a company is treating you, as a model, then don't sign up for the company and don't blame the company if you didn't do your research before starting. Not all of us have ample time to research a company before we sign up but if you're going to make the excuse that you didn't fully read terms of service before signing, then the fault lies with the model or the user. It's that simple.

Downfalls:
Just as every adult platform, this platform has downfalls and cons.

Technology Issues:
As of right now, technical support is a major issue and something the platform is attempting to correct. I do not have extensive knowledge on this matter however, I am fully aware of the technical issues. This takes us back to customer support. Customer support can accept your complaints regarding technical issues all day but the people receiving these complaints are not IT specialists. Most of them know how to answer questions through email and that's it. That is the extent of their technological abilities. Yelling at support staff that barely knows how to use a Facebook account as going to get you nowhere. It's quite comical how poorly informed support staff is when it comes to IT. That is valid. These are two different areas of knowledge. All they can do is forward difficulty and complaints to the IT department. Support staff and technical support are not the same thing. These are two different departments. I'm sure there is a direct line to IT support but I don't know what that is. I have had very little technical issues on this platform. My upload versus download speed is quite good and I built my computer specifically for webcam and video gaming. I do not know if this plays a role in the lack of technical difficulties I have. I also made certain that my internet service was the very best it could possibly be. Does everybody have the option to do this? Absolutely not. Is having a fancy computer and super fast internet the answer to all of these problems? Absolutely not. The fault of this lies within the company, hiccups that must be fixed and these concerns are absolutely valid. It is one of the biggest downfalls of the company, something that has been addressed by top models on the platform and is currently being discussed. Top models, on behalf of all of us out there, have come forward together as a group to stress complaints regarding technical support/issues. A solution will be made and if it is not, then we need to fight harder, regardless if we're having issues or not, for each other so that we all receive the best when it comes to technical response, technical ability and the possibility of educational resources to teach us how to use certain things on the platform. I am a firm believer in continuing education. How are we expected to be successful models if we have no resources to teach us how to use things? I've stated prior that I have used YouTube tutorials, Reddit forums and discord forums to answer questions. There is a very specific discord named cam girl problems That is absolutely exceptional when it comes to support. If you are a model reading this, I highly recommend heading over to Reddit, finding the discord and joining. Although I only recently joined, that Discord channel has helped me tremendously. There are some things that simply cannot be answered so it is the responsibility of the company to help us learn, teach us and to educate us. The same goes for us as models in regard to informing our client base that there are current technical issues happening and if they are disconnected to please be patient, understanding and we will do the best we can to help them.

Socials:
Stream mate does not allow us to talk about any socials we have on the platform. There are little things that you can say and do to get away with it, but it's not worth risking your account. Don't do it. Is it appropriate and or fair that we can't talk about our socials? No it is not. It makes absolutely no sense. If the platform would allow us to talk about our socials, technically, it would make them more money. This is something that I firmly believe should be allowed and should be brought up by the top models and fought for. I would be the first in line to help fight for this option.

Revenue Share Extended:
The main downfall of the website would be the revenue sharing which is only 35% to the models. The reason for this is, models are provided paying users on a regular basis.

Show Value/Engagement:
When I started this platform, my look and my vibe didn't cut it and I knew that from day one. I changed a lot about myself to bring in specific types of people. I refuse to sit in a box and silently wait for people to take me into a session. I communicate. I will paint my house, decorate a room, read a book or even go as far as to do arts and crafts to keep myself busy, engage my viewers and do whatever I can to show my personality.
SM also has the ability to not only do sleep shows but also consensual nap shows. To my knowledge, it is one of the only platforms that allows this and it is not heavily utilized in the least.
As stated above, this is a job. Although this is a job, if you do not find enjoyment and pleasure in your job it will bleed through your skin. Your followers will know this. If you're unhappy and faking things, they'll feel it. You are not expected to have an orgasm every single time you have an exclusive or private session. That's unreasonable. Any human on the planet that can do a 6-hour show on one platform, see over 15 private users and have an orgasm each time, I would absolutely love to talk to them because I want to know how the hell you're pulling that off. That is miraculous..
It's also ridiculous. But it's not impossible for models to make every user/follower that comes into your room and takes you into a private session to feel as if they are the most important person on the planet at that time. Please take into account that some models use toys. If your toy hurts you, don't use it. If your toy feels great, communicate this with your room. Encourage the use of the toy. I love my toy. It feels absolutely incredible. If you love your toy then tell people you love that toy. Use verbality and extremely descriptive wording to explain what it feels like to experience the vibration radiate through your body every time that toy goes off. If it's not the truth then you better make it sound like the truth. If it is the truth, then roll with it and just be honest. You are a performer for a company that has given you a platform to make your own hours, your own rules for the most part and your own availability. You're the boss. As long as you follow terms of service, you should have no issues.

I took a lot of time and consideration when writing this review. I was asked to write this review. Everything in this review is written with sincerity, respect and understanding. I wish everyone the very best of luck that uses this platform, models and users alike. To all the models out there, never give up and keep striving to be the best that you can. To all the users out there that are frustrated, please do not lump every model into one category. We are all very different. Please take time to get to know those you're interested in and please, above all, treats performers with the utmost and respect and kindness.

Pros
Beautiful performers. Amazing support staff. Very little trolling. Consistent timely payments.

Cons
IT difficulty. Impatient users and models alike. Very low revenue share. Difficulty navigating fan club options.

By Cordelia on May 20, 2023 Reply

A fairly decent site to work on

Streamate is good to work on if you work on it independently because it's easier to make the $20 payout no matter how slow the traffic can get. However, it's best to stay clear of studios of streamate (like paradise kitty, etc). Shortly after I signed up with this site, I accidentally signed up with next level webcam, not knowing they were a studio for streamate, and my minimum payout went up to $100 (which took forever to make) and at least 10% of what I made went to next level and in order for a model to be released from her contract on next level, she can't broadcast on there for 6 months (I only have a couple months left now until I can create a new account on streamate alone)

Pros
The $20 minimum payout for independently working on streamate, traffic is slow, but you can get a good customer or 2 on there that makes your day good

Cons
Slow traffic, the studios of streamate, There's no spy mode feature and you can't put yourself in private chat, and sometimes you get customers that want to see pussy in free chat (which isn't allowed) and it doesn’t make a sound to alert you when a customer has taken you to a paid show

By Anonymous on September 2, 2020 Reply (1 reply)

Streamate

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A very detailed full review

A fairly decent site to work on

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